Our online platform will automatically calculate the value based on the grading criteria mentioned on the website.

Our trade-in partner will arrange a courier pickup within 5 business days based on your convenience after you receive your new device.

Back up your files, photos and other data. Remove the screen protector, phone case, SIM/memory card and all locks. Our authorized trade-in partner will re-format the device to ensure all personal data has been erased. The erased data cannot be recovere

If the received trade-in device's condition did not match or differ from the grade you submitted on the website, a new value will be given by our trade-in partner. If the new value does not meet your expectation, we will return your phone back.

We require the handset only. However, you can also include other accessories if you wish to dispose them without any change in the price or value of the evaluation.

If you have received the trade-in value of the old device, the transfer cannot be reversed.

The trade-in amount will be sent to your specified bank account within 3 working days once the final evaluation is done.

No, only bank transfer will be done for security reasons.

If the model you want to trade in is not listed, we currently do not trade-in for this model.

You can trade-in up to 3 devices for each purchase order.